Claims Policy

Claims For Loss Or Damage To Shipments

(EFFECTIVE — February 13, 2012) Landmark Global Inc. will not process any claim for loss of or damage to any Shipment unless notice thereof setting out the particulars of the origin, destination, parcel identification number, date of Shipment and the estimated amount claimed in respect of such loss or damage is given to Landmark Global Inc. in writing within the time limits set out in our terms and conditions, failing which Landmark Global Inc. will have no liability in respect of the Shipment.  Landmark Global Inc. must have a record of the Shipment in its distribution network (whether courier or post). Landmark Global Inc. will not pay a claim for loss of or damage to any Shipment unless all applicable transportation charges in respect of such Shipment have been paid. Landmark Global Inc. maximum Liability will be $100.00 per shipment.

If you choose a (NSR) no signature service required shipping method with Landmark Global Inc then you will not be entitled to an automatic credit from the claim procedure, if the shipment has a delivered tracking result.

In Order To Submit A Claim For A Lost/Damaged Shipment, The Following Steps Must Be Taken

1. Track your shipment.
2. If you are unable to find your shipment, contact your account manager or call 805.965.3058.
3. If your package is lost or damaged, complete and submit your claim form along with supporting documentation as per below.

You May Be Required To Submit The Following Documentation For (With) Your Claim(s)

1. A copy of the original Landmark Global Inc. Bill of Lading or Manifest (obtain from sender).
2. A copy of the original Cost Invoice verifying the claimed amount. This invoice should indicate the actual breakdown of costs claimed. These costs should reflect only your wholesale/manufacturer’s costs and should not include retail markup/profit.
3. A copy of Damaged Inspection Report (if applicable).
4. A copy of the Repair Bill (if applicable).
5. Any other relevant supporting documentation.

Options On Submitting Your Claim And Supporting Documentation

1. Download our claims form by clicking here. CLAIMS FORM
2. Complete our claims form and supporting documentation.
3. Send claim form and supporting documentation to your account manager/dedicated customer email box or fax information directly to 805-456-7093. Please see sample claims submission email/fax below. (Note: depending on claims volume Landmark Global may require claims to be consolidated and submitted in batch on a weekly basis).

To Whom It Concerns:

The shipment under tracking number 1234 to John Smith does not have any updated scans and appears to be lost in transit. Please see attached claims form and supporting documentation and open a claim for this shipment. 

Customer Service Team

Tracking Submitted Claims

If additional followup is required on a specific claim request an account manager will ask for further information. Otherwise all claims will be logged in our system and move through the below statuses/steps.

1. Entered: Claim has been logged in our system and is pending submission to carrier.
2. Submitted: Claim has been directly filed with the applicable carrier for review and resolution.
3. Approved / Denied: After the applicable carrier approves or denies a claim the status is updated to reflect. For claims that are denied, detailed notes will be logged in our system as to the reason behind the denial.
4. Credit Received: For approved claims this is the next status. This status signifies that a credit has been posted to your account against the next upcoming parcel invoice. (Credits are clearly separated from standard charges on parcel invoices for review).